PRIVACY POLICY

Effective Date: August 20, 2025

Last Updated: August 20, 2025

Introduction

Zynity (Proprietary) Limited (“Zynity,” “we,” “us,” or “our”), operating through zynity.co.za, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and safeguard your personal information when you use our automotive marketplace, sourcing services, and related offerings.

We Collect Personal Information

We collect various categories of personal information to provide our comprehensive automotive services:

Identity and Contact Information:

  • Full name, email address, telephone numbers, physical address
  • Government-issued identification numbers (for verification purposes)
  • Digital signatures and authentication credentials
  • Professional affiliations and business information

Financial and Commercial Information:

  • Payment method details, billing addresses, transaction history
  • Credit and financial information for deal facilitation
  • Purchase preferences, budget ranges, and commercial interests
  • Insurance policy information related to vehicle transactions

Vehicle-Related Information:

  • Vehicle Identification Numbers (VINs), license plate numbers
  • Make, model, year, mileage, and condition details
  • Service history, accident reports, and maintenance records
  • Warranty information, Motorplan details, and coverage status
  • Vehicle location data and transportation logistics

Digital and Technical Information:

  • IP addresses, device identifiers, browser information
  • Cookies, web beacons, and similar tracking technologies
  • Website usage patterns, search queries, and interaction data
  • Mobile device information and location services data

Audio, Visual, and Communication Data:

  • Call recordings for quality assurance and verification
  • Event photographs and video content
  • Live chat transcripts and customer service communications
  • Voice recordings for authentication purposes

How We Use Your Information

Service Delivery

  • Facilitating vehicle sourcing, matchmaking, and marketplace transactions
  • Conducting comprehensive purchase verification and due diligence
  • Processing payments, managing accounts, and maintaining transaction     records
  • Coordinating vehicle inspections, deliveries, and logistics

Communication and Marketing

  • Sending service updates, transaction confirmations, and account notifications
  • Providing personalized recommendations and market insights
  • Promoting exclusive events, networking opportunities, and member benefits
  • Conducting surveys and collecting feedback for service improvement

Legal and Operational Requirements

  • Complying with applicable laws, regulations, and legal obligations
  • Preventing fraud, ensuring security, and protecting against unauthorized access
  • Maintaining business records and conducting internal analytics
  • Resolving disputes and enforcing our terms and conditions

Information Sharing and Disclosure

Authorized Third Parties

We may share your information with:

  • Verified dealers and sellers for transaction facilitation
  • Financial institutions for payment processing and credit verification
  • Vehicle inspection services for condition assessment and reporting
  • Logistics providers for transportation and delivery coordination
  • Legal and professional advisors for compliance and dispute resolution

Legal Requirements

We may disclose information when required by law, court order, or regulatory authority, or to protect our rights, property, and safety of our users and the public.

Business Transfers

In the event of merger, acquisition, or sale of business assets, personal information may be transferred to the acquiring entity under equivalent privacy protections.

Data Security and Protection

Technical Safeguards

  • Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard protocols
  • Access Controls: Multi-factor authentication and role-based access restrictions
  • Network Security: Firewalls, intrusion detection systems, and regular security monitoring
  • Data Backup: Regular, secure backups with tested recovery procedures

                        Operational Safeguards

  • Staff Training: Regular privacy and security training for all personnel
  • Vendor Management: Due diligence and contractual protections for third-party processors
  • Incident Response: Established procedures for security breach notification and remediation
  • Regular Audits: Periodic security assessments and compliance reviews

International Data Transfers As an international automotive marketplace, we may transfer personal information across borders. We ensure adequate protection through:

  • Standard Contractual Clauses approved by relevant data protection authorities
  • Adequacy Decisions where available for specific jurisdictions
  • Binding Corporate Rules for intra-group transfers
  • Explicit Consent where required by applicable law

Your Rights and Choices

Access and Control Rights

You have the right to:

  • Access your personal information and obtain copies of data we hold
  • Rectification of inaccurate or incomplete personal information
  • Erasure of personal information under certain circumstances
  • Portability to transfer your data to another service provider
  • Object to certain types of processing, including direct marketing

                        Communication Preferences

  • Marketing Communications: Opt-out through unsubscribe links or account settings
  • Service Communications: Essential transaction and account communications may continue
  • Cookie Preferences: Manage through browser settings or our cookie preference centre

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

  • Transaction Records: 7 years from completion date
  • Account Information: Duration of active membership plus 2 years
  • Marketing Data: Until consent withdrawal or account closure
  • Legal Compliance: As required by applicable laws and regulations

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of unauthorized collection, we will take immediate steps to delete such information.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Material changes will be communicated through email notification or prominent website notices at least 30 days prior to implementation.

Contact Information

Data Protection Officer:

Zynity (Proprietary) Limited

Email: privacy@zynity.co.za